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MISSING RECORDING ON WEBINAR

puputcibro
Newcomer
Newcomer

‎2023-02-11 08:37 AM

Hi guys, 
I am reaching out to you to check if there's any solution for me - I feel quite hopeless because the technical team seems cannot solve this.  The time is ticking because my pending cancellation ends on the 13th of January.


Here's my problem:

- I've purchased a zoom upgrade along with a webinar on 13th Jan 2023 for my wedding purpose
- I then stopped the subscription because I no longer needed it
- Before I stopped the subscription, I could still see my video in the log record. But now, I don't see it again, but my subscription is not yet gone because it will be gone on the 13th of Feb.
- Technically, I should still have the right to that record.
- I told the Ticketing support, and they said it was a technical glitch

- But then technical support says is not technical problem or not understanding my case
- I tried to look for a solution. One solution said is to resubscribe from the webinar, and that way, I can have access again to that missing recording, and I don't see that option but to contact sales. And honestly, I do not prefer this way, as I don't need the webinar anymore 😞

 

Can anyone give me a solution for this, please?

 

Thanks
PC

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