Links Shared In Chat Not Clickable For Webinar Attendees

Forum|Forum|1 year ago
May 27, 2024
8 replies
0 views

Many of my Zoom webinar attendees reported that the links that I was shared with them on Chat were not clickable and they were also not able to copy that.

I have been conducting webinars for months and same links with htpps:// I have been sharing since then. But this issue was reported yesterday by many of the participants.

I got the testing done and found that issue was existing for all the users who are accessing Zoom using Androp Mobile. Their broswer and Zoom app are uptodate.

Links are clickable on laptops and iphone.

One more observation I found in the testing that the issue is only for WEBINAR that is accessed by Android Mobile users. Same users are able to click links if shared in Zoom meeting.

So clickability issue is with Zoom webinar product used in Android mobile user.

Please let me know if someone any resolution as it directly impacts by enagement with the attendees.

{Update July 11th 2024} Android app version 6.1.0 with the fix has been released on Google Play Store as well. I found that users who are using the updated app are not facing the issues anymore. Thank you Zoom team.

M

MB3244

Newcomer

Is there an answer for this problem

V

Vaishnavik

Newcomer

I am also facing the same issue since last two webinars. Interestingly for me, the link was clickable on my android device. It may be a bit arbitrary. If someone from Zoom can look into it, it would be really helpful

MGSR

Community Manager

Welcome to the Zoom @AjayPM! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

We have acknowledged the submission of a support ticket for this issue. At present, we do not have an exact date, but we are eagerly anticipating a new release date for an update to address the issue.

Thank you, and have a fantastic day!

E

ECG1

Newcomer

We are also facing the same issue. Any work around? This is giving bad user experience. Please provide some solution.

S

skillmumbai

Newcomer

Iam Also facing the Same Issue .. Please guide me

N

naman1

Newcomer

we are also facing same issue till now zoom has no solution for it. really bad experiences with zoom

MGSR

Community Manager

Hello there.

Just a brief update, while we don't have a precise timeline at the moment, rest assured that the issue will be addressed with the release of version 6.1.0.

Thank you for understanding and have a great day!

_

__marko

Newcomer

Version 6.1.6 (1013) the issue persists.

marko@malix:~$ uname -a
Linux malix 6.8.0-36-generic #36-Ubuntu SMP PREEMPT_DYNAMIC Mon Jun 10 10:49:14 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux

J

Jax_Sierra

Newcomer

I was facing the same issue on my PC, and reinstalling Zoom resolved it for me. I'm not sure about the Android version, but hopefully, the recent update you've mentioned fixes the problem for mobile users as well.