Issue Enabling Backstage Feature During Webinar Creation on Zoom

[giampsg]

Hi everyone,

I am using Zoom Workplace Business with the Video Webinar option enabled. I am experiencing an issue with activating the Backstage feature while creating my webinars.

In my account settings, I can find and enable the Backstage option without any problem. However, when I create a new webinar or edit an existing one, I cannot find the option to enable Backstage within the webinar-specific settings.

Here are the steps I have followed:

1. I have updated the Zoom app to the latest version available.
2. I have verified that the Backstage option is enabled in my account's general settings.
3. I have tried creating a new webinar and editing existing webinars, but I cannot find the Backstage option in the webinar settings.

Has anyone else encountered this issue or knows how to resolve it? Is there any step I might be missing or any specific requirement to use this feature?

Any suggestions would be greatly appreciated!

Thanks in advance for your help!

[Frank_TB]

Hello,

I believe the prerequisites for enabling the Zoom Webinar Backstage are the following licences;

• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license, 
• Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license.

Regards

If my reply helped, don't forget to click the accept as solution button!