Hearing only originial audio in language interpretation | Community
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Newcomer
August 29, 2024
Question

Hearing only originial audio in language interpretation

  • August 29, 2024
  • 2 replies
  • 17 views

We use English > Spanish interpretation during our weekly webinars. Occasionally, we have English speaking hearing impaired listeners that would like to use the webinar so they can hear the audio better, but in the original audio which is English. Unfortunately, the feature "listen to original audio (language interpretation off)" doesn't mute the Spanish interpreter. I know that you can mute original audio and only listen in Spanish, but is there a way to mute the translator and only hear the original audio?  Thank you. 

    2 replies

    MGSR
    Community Manager
    Community Manager
    August 29, 2024

    Hello @smitchellRVA,


    Welcome to the Zoom Community! We're glad to have you here. 

    I'm sorry your requested option is not yet available. We would advise sending feedback to have this as a feature request here: https://zoom.us/feed.

    As a workaround for the participants needing to only hear the original language, they can dial in or use call me phone audio features.

    You may read more in this article

    Should you need further assistance, please let us know.

    Newcomer
    September 4, 2024

    Unfortunately, there is no dial in or "call me" option for the webinar. 

    MGSR
    Community Manager
    Community Manager
    September 10, 2024

    I'm sorry about that. These are the prerequisites for joining a meeting or webinar audio by phone:

    You may read more in this article.

    Please let us know if you need further assistance.