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Changing/Rescheduling Recurring Zoom Webinar Date

Definition_Zoom
Newcomer
Newcomer

Hi! Looking for some guidance or best practices on rescheduling a recurring webinar when attendees have already added it to their calendars.

Situation:

  1. We created a recurring Zoom webinar (even though the sessions weren’t happening at regular intervals) so registrants could sign up once for both sessions.

  2. The first webinar has already taken place.

  3. The second webinar was originally scheduled for 13 November.

  4. We needed to move the second session to 20 November, so we edited just that occurrence in Zoom, we did not create a new webinar.

  5. Registrants already received the automatic Zoom confirmation email for 13 November, including the auto-generated calendar invite link.

  6. After changing the date, the Zoom calendar entry on attendees’ calendars did not update, they still have the original 13 November date.

  7. When we resend the confirmation email, attendees do not get a calendar request they can “Accept” to update the date,  they only get the ICS link again, which doesn’t overwrite the existing calendar entry.

Q
uestion:

- What’s the best way to handle this?
- Is there a Zoom-supported method to force the calendar invite to update or send a true calendar request (METHOD:REQUEST) when a recurring webinar date changes?

Any advice or recommended workflow for this scenario would be greatly appreciated!

Thanks in advance!

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