Can't set up a webinar, but I do have Workplace Pro

[annamariemcg]

I have Workplace Pro, doesn't expire until April 2025, but when I go to schedule a Webinar, it says I need to upgrade to Zoom Workplace.

No other options other than the one I've already paid for.

I've got screenshots but obviously can't post them here

[jdott16]

Hello,

Zoom Workplace Pro does not include Webinars. Webinars are an add-on. You can find out more about webinar pricing here: https://zoom.us/pricing/events

You can find out more about what is included in your Workplace Pro license here: https://zoom.us/pricing  note that it does not include Webinars.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[annamariemcg]

Hi Jake

I do have Zoom Webinars (2 plans actually), due to expire 8th April 2025.

Still not working today.

Thanks

Anna-Marie

[jdott16]

Hello,

Can you confirm that you have assigned the Webinar Licenses to the users needing them on your account? You can find out how to do this here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911

Thank you,
Jake