Can't Access Recordings

[Sweetypoo]

Hello - has anyone had this issue? I'm wondering if it's because my Zoom login is via Facebook.

I registered for an Event that took place yesterday. I received an email from the host saying the recordings were available. When I tried to access the recordings, Zoom showed, No Recordings Available. I tried a different browser but ran into the same issue. I reached out to the host who shared a link. He then wanted me to click on Previous Events then Lobby. But my account is showing no Previous Events even though I had registered for the event. 

[mgstark · Accepted solution]

Hi @Sweetypoo , if you previously registered for the event can you try and see if you have an email with the join link? You might have used fast-join which means you registered with your email address (not your Zoom account), if you can look for the original invite or link you clicked and try it again.

[mgstark · Accepted solution]

Hi @Sweetypoo , if you previously registered for the event can you try and see if you have an email with the join link? You might have used fast-join which means you registered with your email address (not your Zoom account), if you can look for the original invite or link you clicked and try it again.

[Sweetypoo · Accepted solution]

Hello Mgstark,

Thanks! I went to the Reminder email. Clicked on the blue "Join" option. This took me to my profile, which was already filled in so I clicked on "Create Profile" at the bottom of the screen. Then there was a "Lobby" option. (I don't recall exactly what it said.). I clicked on that which took me to the "Recordings" option. Thanks again!