Newcomer

Question

Can only see my own questions in Q&A

Forum|Forum|3 years ago
June 19, 2022
8 replies
4 views

Since yesterday I've attended several webinars with many questions and answers, but I can only see my own question in the Q&A box. I've checked with another user and there were hundreds. Why can't I see them?

Ray_Harwood

Community Super Champion | Customer

The webinar host sets the Q&A options individually for each webinar.

See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/203686015-Using-Q-and-A-as-the-webinar-host

C

curtinparloeAuthor

Newcomer

I’m not the host. Other participants can see all the questions but I can’t.

EvelynF

Community Champion | Employee

Hi @curtinparloe, do you have a screenshot of this? There should be 2 sections in the Q&A window; All questions and My questions. Were other attendees talking about many questions in the chat function maybe and not the Q&A window?

S

SJWilliams

Newcomer

Hello... I am having this same problem for the last 2 days and would also like to know how to fix it. There were over 500 questions that came in and I did not see any of them but all my colleagues did.

B

BerlinHubert

Newcomer

I had the same issue. The "all questions" feature only showed my questions. However, I was also logged in on another account under the host feature and saw over 10 questions answered after I joined. I checked and my colleagues could also see all questions answered despite not having host or panelist privileges.

C

curtinparloeAuthor

Newcomer

That's exactly what I'm getting (it's my partner who can see all the questions).

Did you ever find a solution?

Ray_Harwood

Community Super Champion | Customer

@BerlinHubert mentioned not seeing them, but then DID see them when logged into "another account under the host feature". This is all dependent on the options set for the Q&A.

The hosts/co-hosts/panelists will always see all the questions.

What attendees see is based on how the host configures the settings:

On displaying the Q&A window (by the host), clicking the gear icon produces the settings window shown. Setting "Allow attendees to view answered questions only" would do exactly what you've experienced.

B

BerlinHubert

Newcomer

@Ray_Harwood To clarify:

3 of 10 attendees could NOT see all answered questions. 7 of 10 attendees could see all answered questions.

The settings were the same: see all answered questions.

In fact, the only options in the webinar Q&A allow for you to see all questions answered. The options change based on if you want to see all questions asked. Thus, it makes no sense that I couldn't see all questions answered as an attendee, but another attendee in the same webinar could.

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tinnovation

Newcomer

I am having the same issue. Has anyone been able to solve this?

C

curtinparloeAuthor

Newcomer

No. It remains an insoluble problem.

EvelynF

Community Champion | Employee

Good news!

This bug is being fixed in the upcoming release on September 26th (5.12.0). The release notes are live and can be found here under "Resolved issues": https://support.zoom.us/hc/en-us/articles/9195777886221