Newcomer

Question

Can only see my own questions in Q&A

Forum|Forum|3 years ago
June 19, 2022
8 replies
4 views

Since yesterday I've attended several webinars with many questions and answers, but I can only see my own question in the Q&A box. I've checked with another user and there were hundreds. Why can't I see them?

Ray_Harwood

Community Super Champion | Customer

The webinar host sets the Q&A options individually for each webinar.

See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/203686015-Using-Q-and-A-as-the-webinar-host

C

curtinparloeAuthor

Newcomer

I’m not the host. Other participants can see all the questions but I can’t.

EvelynF

Community Champion | Employee

Hi @curtinparloe, do you have a screenshot of this? There should be 2 sections in the Q&A window; All questions and My questions. Were other attendees talking about many questions in the chat function maybe and not the Q&A window?

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curtinparloeAuthor

Newcomer

I didn't take a screenshot. My partner was also attending the webinar and she could see lots of Q&A questions, I had only my own in both sections.

B

BerlinHubert

Newcomer

I had the same issue. The "all questions" feature only showed my questions. However, I was also logged in on another account under the host feature and saw over 10 questions answered after I joined. I checked and my colleagues could also see all questions answered despite not having host or panelist privileges.

C

curtinparloeAuthor

Newcomer

That's exactly what I'm getting (it's my partner who can see all the questions).

Did you ever find a solution?

Ray_Harwood

Community Super Champion | Customer

@BerlinHubert mentioned not seeing them, but then DID see them when logged into "another account under the host feature". This is all dependent on the options set for the Q&A.

The hosts/co-hosts/panelists will always see all the questions.

What attendees see is based on how the host configures the settings:

On displaying the Q&A window (by the host), clicking the gear icon produces the settings window shown. Setting "Allow attendees to view answered questions only" would do exactly what you've experienced.

BananaPancakes

Newcomer

That setting should allow users to see publicly-answered questions even if they weren't the person that asked it. The behavior some of my attendees are noticing is that they can only see the answers to their questions. Questions asked by other attendees, even when answered publicly, are not being show to all attendees.

For context, the attached image was sent to me by a webinar attendee. They could only see the five questions they asked, not the several dozen other questions that I had answered publicly already. They were using the most recent version of Zoom and were present in the session from the beginning. Oddly, only a handful of attendees were experiencing this issue. Most could see all publicly-answered questions.

T

tinnovation

Newcomer

I am having the same issue. Has anyone been able to solve this?

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curtinparloeAuthor

Newcomer

No. It remains an insoluble problem.

EvelynF

Community Champion | Employee

Good news!

This bug is being fixed in the upcoming release on September 26th (5.12.0). The release notes are live and can be found here under "Resolved issues": https://support.zoom.us/hc/en-us/articles/9195777886221