Can no longer hear audio on videos

AS_zoom · ‎2023-04-03

Can anyone help with the below issue please?

We have a weekly webinar where we play a demo video (which has been downloaded to whoever's laptop) to a wider audience. All of a sudden, a few weeks ago - participants could no longer hear the audio when the video was being played. Everything worked fine before so it's really confusing - we were able to quickly find a solution and screen share to play the video from our Google Drive instead of the downloaded version. This is becoming an inconvenience so we'd love to fix the issue. I haven't been able to find anything this specific on the help articles.

The video is being played from a few colleagues' devices and we all have MacOS Ventura laptops.

Thank you!

DeniseLahat · ‎2023-04-03

How are you sharing the video? Using Share Screen/Advanced/Video?

Denise Lahat
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Need more help? https://get.events/
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AS_zoom · ‎2023-04-03

It's via the screenshare which we've always done. Thanks!

DeniseLahat · ‎2023-04-03

you mean when you use using Share Screen/Advanced/Video there is no audio?

Denise Lahat
_____________________________
Need more help? https://get.events/
and join our FB group https://www.facebook.com/groups/zoomeventpros

AS_zoom · ‎2023-04-04

Yers only when we play the downloaded video - everything else is fine

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