All the viewers have the same name ! | Community
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Newcomer
September 15, 2022
Question

All the viewers have the same name !

  • September 15, 2022
  • 1 reply
  • 0 views

Hello, 

 

I did 2 webinars this week, and each time, all the participants were having exactly the same name and email adress .. How is it possible ? 

    1 reply

    Newcomer
    September 16, 2022

    Do you have "Registration" enabled for that webinar?

     

    If so, someone may have redistributed the webinar URL that was published with registration for you.

    To avoid this, turn off "Allow panelists and attendees to join from multiple devices". This will allow only one person (device) to connect to the Webinar URL that was paid out for each individual.

     

    Customizing webinar registration

    https://support.zoom.us/hc/en-us/articles/202835649-Webinar-Registration-Customization

     

    If the email address or name shown in the report is your staff member, the URL guidance for webinar connection may be incorrect.

    Please refer to the Inviting attendees and panelists section.

     

    https://support.zoom.us/hc/en-us/articles/200917029-Getting-started-with-Zoom-Webinars