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Cloud Recording stuck at state "Processing Recording..."

SergeM
Newcomer
Newcomer

‎2021-11-03 06:09 AM

What is the problem when cloud recording is in a state "Processing Recording..." for 20+ hours ?

 

3 REPLIES 3

ChrisO
Specialist
Specialist

‎2021-11-03 06:16 AM

Probably not the answer..... but. Have you left the web page open the whole time waiting for it to switch? I have noticed the status will not update on a page that was opened during "processing" you have to refresh the page to see a status change.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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SergeM
Newcomer
Newcomer

‎2021-11-04 03:08 AM

Not the answer 🙂
I have refreshed X times the web page. Also with CTRL + F5 to be sure. 
I have written a support ticket, 2 times, because they just close my ticket without any response. ! Grr!
However maybe they have do something with my problem, as I threatened I will not continue our contract with zoom (30+ Licenses). My recording is available now. 

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ChrisO
Specialist
Specialist
In response to SergeM

‎2021-11-04 04:41 AM

As I stated probably not the answer 😁, but sometimes we overlook the simple solutions. Glad you were able to get your recording.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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