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Newcomer
SergeM
Newcomer
November 3, 2021
Question

Cloud Recording stuck at state "Processing Recording..."

  • November 3, 2021
  • 2 replies
  • 0 views

What is the problem when cloud recording is in a state "Processing Recording..." for 20+ hours ?

 

      2 replies

      ChrisO
      Participant
      ChrisO
      Participant
      November 3, 2021

      Probably not the answer..... but. Have you left the web page open the whole time waiting for it to switch? I have noticed the status will not update on a page that was opened during "processing" you have to refresh the page to see a status change.

      S
      Newcomer
      SergeMAuthor
      Newcomer
      November 4, 2021

      Not the answer 🙂
      I have refreshed X times the web page. Also with CTRL + F5 to be sure. 
      I have written a support ticket, 2 times, because they just close my ticket without any response. ! Grr!
      However maybe they have do something with my problem, as I threatened I will not continue our contract with zoom (30+ Licenses). My recording is available now. 

      ChrisO
      Participant
      ChrisO
      Participant
      November 4, 2021

      As I stated probably not the answer 😁, but sometimes we overlook the simple solutions. Glad you were able to get your recording.

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