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Newcomer
flower528ster
Newcomer
December 20, 2021
Question

500 Internal Server Error

  • December 20, 2021
  • 1 reply
  • 24 views

The zoom integration on Canvas has encountered the problem start from 11 December. When we access zoom from canvas integration, the error "500 Internal Server Error" occur. Any suggestion to solve the problem?

      1 reply

      CarlaA
      Community Champion | Employee
      CarlaA
      Community Champion | Employee
      December 27, 2021

      Hi @flower528ster,

       

      What browser are you using to access Canva? 

       

       

      B
      Newcomer
      bshah
      Newcomer
      April 4, 2025
      I am facing the same problem! I am using Firefox as my main browser.
      S
      Newcomer
      s_shastri19
      Newcomer
      September 18, 2025

      Hello @bshah,

      Welcome to the Zoom Community! We're glad to have you here.

      Kindly try clearing your browser's cache and cookies. 

      Please let us know if it helps or if you need further assistance. 


      Hello,

      For reference clearing my cache for instructure.com worked for me! Thanks for the suggestion!

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