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Zoom room freezes on Audio echo test

carlson1
Participant
Participant

‎2024-09-09 03:49 PM

We've had a Zoom room on a PC setup for some time, and every few weeks it will freeze up at the exact same time (2:51 AM) running the "audio echo test".  This freezes the whole PC, so the only solution is to hard power down the system, then back on.

 

Is there a fix for this?  What could possibly cause this to happen?

 

Thanks in advance

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1 REPLY 1

Rauri
Explorer
Explorer

‎2024-09-18 02:37 PM

Same same... just started recently in an All Hands space equipped with Logi Roommate + Shure P300 + Shure ULX wireless mics which are off 95% of the time... 
I just disabled the daily audio test for that room... see if that solves it... 

How to enable Zoom Rooms audio testing

  1. Sign in to the Zoom web portal.
  2. Click Room Management then click Zoom Rooms.
  3. Choose a level of the Zoom Rooms hierarchy you would like to enable this feature for. Click Account Settings for the entire account, or Edit for a state, building, floor, or specific room.
  4. Click the Meeting tab.
  5. Click the toggle 
     

     

     for Audio Device Daily Auto Testing.

from - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060280

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