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Zoom Rooms U-Tap Glitch on update to 5.16

Forum|Forum|2 years ago
September 26, 2023
6 replies
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We have an AJA U-Tap USB device for video on a Mac Mini (Intel).

After updating to Zoom Rooms 5.16, the video input from the U-Tap is constantly glitchy when starting a meeting.
The U-Tap input looks fine in other applications.
After downgrading the Zoom Room to 5.15.7 the U-Tap works as expected.

Room Systems

Best answer by bryces

AJA has released an update for the U-Tap, v1.5.7, that solves this issues
https://www.aja.com/pdf/2024/AJA_U-TAP_Release-Notes_v1.5.7.pdf

J

JMCDON

Newcomer

I have had the exact same issue with a U-Tap feeding a zoom webinar on 5.16, was consistent across both an m1 macbook pro and an intel model from 2015. I've kludged a solution by routing the u-tap video input through OBS and then using OBS' virtual camera as the video input to zoom, but I would greatly prefer to have normal functionality back in zoom so I don't have to run an extra layer of production software.

F

FinalCut

Newcomer

Just want to chime in and say we're seeing the same thing on our systems: All M1/M2 Mac Minis using AJA U-Taps.

Also, 5.16.5 (released recently) doesn't seem to address the issue.

M

mattgorney

Newcomer

Hello, I am seeing the same thing. Here is an example of what our Utap looks like when using a Mac. PC works fine but Mac no longer seems to resolve the video.

https://vod.video.cornell.edu/media/UTAP%20Video%20Glitch%20on%20Mac%20OS/1_ch00or8x

J

Jennife

Employee

can you try the solution:

delete the original .plist config file
open Terminal window, run the command: defaults write ~/Library/Preferences/us.zoom.nydus.plist "camera control" -dict 709convert enable

B

bappynew

Newcomer

Hi, I'm not able to find this plist file on my mac. Is this solution for Zoom Rooms only and not a regular Macbook running Zoom?

L

larsthemoi

Newcomer

Where do you find the 5.15.7 installer for Mac/OS X?

J

Jennife

Employee

can you try the solution:

delete the original .plist config file
open Terminal window, run the command: defaults write ~/Library/Preferences/us.zoom.nydus.plist "camera control" -dict 709convert enable

L

larsthemoi

Newcomer

I had to rename the .plist file as I could not delete it. I ran the terminal command and it did create nydus.plist but the issue remains. Unchecking HD and Original Aspect helps but then the picture is cropped. I will try again later.

J

Jennife

Employee

Hi Bryces,

can you give a screenshot of what the glitchy video looks like?

And then, please try this solution:

delete the original .plist config file
open Terminal window, run the command: defaults write ~/Library/Preferences/us.zoom.nydus.plist "camera control" -dict 709convert enable

B

BKE1138

Newcomer

Hi @Jennife, I am having this issue as well. What's the name of the config file that I should delete? I see a few .plist files for Zoom under ~/Library/Preferences/.

thanks!

Ben