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Zoom Room - External Audio Doesn't Pass in Teams

JBO21
Newcomer
Newcomer

‎2024-07-22 10:28 PM - edited ‎2024-07-22 10:33 PM

Hi All, 

 

AV Integrator but installed a Logitech Zoom TAP 

NUC PC runs Zoom Natively 

When the client runs a meeting in Zoom, all is fine (same for Google Meets)

When doing a Teams call via Zoom NUC (so joining a Teams call from the Logitech TAP), the Ceiling Mic Audio doesn't pass through (so teh far end can't hear anything)

 

I have tested Mic to DSP (metering and can hear it), DSP to NUC (via USB, working)

 

Is there a setting within Zoom admin portal that our global client needs to change?

 

DSP - Core Nano 

Ceiling Mic - Shure MXA910

UC - Logitech TAP IP with Intel NUC 

AVoverIP - QSYS NV Series 

 

Thanks!

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