Zoom Room Controller - Native Room Controls Not Connecting With Zoom Room

[eliasg]

In the last two weeks -- there's been reports from some of our clients where their Zoom Room controller is showing that the Room Controls cannot connect to the Zoom Room appliance PC. A "Retry" button shows but pressing it will not reconnect the device.

Multiple conference rooms are affected by this issue currently.

All affected rooms are running Android-based Zoom Room controllers and Windows PCs as the Zoom Room appliance. They are on the latest 6.5.5 version, and I noticed there was a note that said the following:

Resolved an issue that prevented third party room controls from working correctly. Android Controller

The simplest way that fixed all rooms' (the three of them in this case) Room Controls on the Zoom Room Controller was simply restarting the Zoom Room app on the Windows PC (exiting and re-launching the app).

We're monitoring the situation still - but is it likely the patch isn't fully applied, or is there an additional step we're missing? Does TCP port 9090 have any particular ties to the NRC feature?

I'll post more details as we're monitoring this still and it's a very new case.

[bstrelko]

The 'retry' button appearing for rooms with stable routes and no ports blocked (that Zoom has disclosed) has been a thing for a while - typically the 'retry' button works, but not always.
The room controls get issued from the ZR compute (even when initiated by the ZR controller) - what device(s) on the other end are you attempting communication with? This info may also be helpful.

Best to inform support.zoom.us so that they have to actually look into this in some way shape or form.