Where to download older versions of Zoom Rooms for PC | Community
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Newcomer
August 29, 2022
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Where to download older versions of Zoom Rooms for PC

  • August 29, 2022
  • 5 replies
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Where can I download older versions of Zoom Rooms?  Currently I am only able to downgrade (roll back) one version in the Zoom Rooms administrator.  However, I need to try a version several revs back to try and isolate where an issue first cropped up.  Specifically, I would like to install ZR 5.10.3 for PC.

    Best answer by ReedatZoom

    @santiagosuave Zoom Rooms recently released an enhancement that allows you to roll back (on windows and mac based Zoom Rooms) all the way to the supported version in our Quarterly Release Lifecycle (https://support.zoom.us/hc/en-us/articles/360059429231-Zoom-Software-Quarterly-Lifecycle-Policy). At the moment this means that you will be able to go back to 5.8.3 for Zoom Rooms. Please note that at the moment you will need to click on the (...) on the far left of a device under Device Management>Device List to see the full list. The list will show up as a drop down in the bottom left corner. Zoom is working to make this available in the update option near the top right of the page in the future. 

    5 replies

    Ohkawa
    Community Champion | Customer
    Community Champion | Customer
    August 30, 2022

    Hi, @santiagosuave 

     

    You may be able to request support to help you with this.

    However, I think that version has a bug that prevents you from remotely rebooting the Zoom Room PC, so you should not do that.

    Newcomer
    August 31, 2022

    @santiagosuave Zoom Rooms recently released an enhancement that allows you to roll back (on windows and mac based Zoom Rooms) all the way to the supported version in our Quarterly Release Lifecycle (https://support.zoom.us/hc/en-us/articles/360059429231-Zoom-Software-Quarterly-Lifecycle-Policy). At the moment this means that you will be able to go back to 5.8.3 for Zoom Rooms. Please note that at the moment you will need to click on the (...) on the far left of a device under Device Management>Device List to see the full list. The list will show up as a drop down in the bottom left corner. Zoom is working to make this available in the update option near the top right of the page in the future. 

    Newcomer
    August 31, 2022

    Thank you @ReedatZoom !  That's probably what I've been looking for this whole time and didn't know to go there.  Really appreciate that.

    Newcomer
    August 31, 2022

    @santiagosuave happy to help. Let me know if you have any other questions around this. Thanks!

    Newcomer
    February 28, 2023

    And where can I find some Older versions of Zoom client?? In my network I have started an Upgrage from Zoom client ver 5.9.3 to 5.13, via Windows Group Policy sw. distribution (MSI install needed), but on most PCs it is not working correctly. I am thinking about Partial / 2 steps Upgrade through some mid-version between 5.9 and the newest 5.13. But I cannot find that MSI..

    Newcomer
    March 23, 2023

    Hi,

     

    Since version 5.13 came out, I am having issues with BYOD HDMI connections not working properly through Crestron Mercury X. I am trying to roll back to an earlier 5.12 version but following your instructions above, the drop down list only contains releases of version 5.13. I am wondering if anyone else is having the same issue?