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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Video display routinely displays one as blacked out

jgartner
Newcomer
Newcomer

‎2023-11-16 10:38 AM

We have a Logitech Tap IP controller and Windows 10 device connected to a television for meetings in our conference room. During these meetings some attendees that are viewed on the television show up as black boxes. If asked to reset their camera, their position in the meeting changes and sometimes another person's feed goes black. The attendee can see everything just fine on their end. We've updated all of our software and firmware on each device. The only thing I've noticed is that the Windows 10 device is running a 32-bit version of 5.16.5, rather than 64-bit. Would that be an issue?

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-11-16 09:51 PM

Potentially, but it makes sense to start running 64-bit sooner than later, assuming you're using a device with a 64-bit OS - 32-bit ZR will be deprecated in 2024.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057728

 

 

bstrelko_0-1700200221049.png

 

Also, have you opened a ticket with Zoom Support, if able to do so?

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