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Unable to Join Teams Meeting. Stuck on loading screen.

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NocturnalDC
Contributor II
Contributor II

‎2025-11-11 04:41 PM

Seeing this happen more and more in one of our rooms that utilizes a Poly Studio G62. Anyone else running into this issue/know how to permanently resolve?

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2025-12-10 08:44 PM

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2025-12-10 08:44 PM

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.