Trying to set up Yealink CP965 as a Zoom Room Controller

Newcomer

Just received an update from Yealink Support about the release of new Zoom Rooms firmware for CP965. This is what they said:

Yes, I just confirmed with R&D team that next firmware version of CP965 for Zoom support upgrade from 143.86.3.5 to latest Zoom edition version and use for Zoom Room Controller.

It may be officially released on the official website in December.

bstrelko

Community Champion | Customer

Also wanted to confirm here that we currently have a CP965 running ZRC and are able to connect it both with [wired USB + PoE LAN ] and [PoE LAN + Windows Virtual USB for ZR Plugin]. These should also pair over LAN with Yealink appliances, but Yealink has gone back and forth on this in conversations. Very exciting stuff, as we're looking to move away from dual-cable / non-locking cable setups for speakerphones in conference rooms.

https://support.yealink.com/en/portal/docList?archiveType=software&productCode=0ce7cb8de1dd4054

JanaP

Newcomer

Just saw a new firmware update for the Yealink CP965.

I am trying to find the details of the new firmware but I couldn't find it.

I have not updated the firmware yet.

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lorenfl

Newcomer

Hello, I have setup my new Yealink CP965, however it comes up with the error "Connect to Yealink Plug-In failed!". Does anyone have the correct link to the plug-in to download to the windows PC?

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tandcp4736

Newcomer

I'm just getting around to upgrading our CP960s to CP965s because of the EOL. I am not able to find any setup guides for this... anyone have anything they can share with me? I was not in this job when the CP960s were installed and I have no experience with them. Thanks in advance!

bstrelko

Community Champion | Customer

Steps required in October 2023:

-Obtain CP965 fw v.146.86.3.200 from Yealink directly - upgrade to this version

-Obtain CP965 fw v.143.30.0.10 from Yealink directly - downgrade to this version

At this point, you'll be able to run the CP965 as a Zoom Rooms Controller, manage via ZDM, etc., but will need to connect it via USB for audio i/o.
If you wish to use this as a virtual USB audio i/o device over LAN on a Windows PC, you'll need to reach out to Yealink once again to obtain the Zoom Rooms virtual USB plugin for Windows.

Unfortunately, none of this info is published anywhere - just sharing anecdotal evidence.

R

rma_chris

Newcomer

I can confirm this has worked for an install we did on January 23rd, so thank you for posting the links to the various firmwares required. The only issue we've run into is that the wireless mics don't seem to be recognized. I'll open a ticket with Yealink on this and hope for the best! We bought the CP965 because it was listed as a supported device. Its been much more fiddly than the Poly conference room phones we've used in the past.

Any luck in getting the wireless mics to pair to it?

Newcomer

Anyone here experiencing audio dropouts when connected using USB? It occurs around 20-30 minutes into a meeting. Only fix is to pull the USB and plug it back in.

Wireless mic support? Gonna have to find myself a replacement for my coffee mug coaster!

Newcomer

Remove that pesky USB cable now!

Hi all, we now have the Yealink CP965 running in Zoom Rooms without the need for the USB cable. It's now connected via ethernet only and acting as controller, mic and speaker. Zoom has updated documentation here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066969

The only difference between our previous config using USB cable for audio is the install of the Yealink Plugin for Zoom Rooms on the Zoom Rooms PC. This is easy enough, however, the .msi that the documentation directs you to didn't work for us. We downloaded this one: https://drive.yealink.com:4443/#/link/435B8D22B98756A1135F00FE61264F16%20%E6%9C%89%E6%95%88%E6%9C%9F%E9%99%90%EF%BC%9A%E2%80%8B2024-07-06%2023:59

For more info on this, go here: http://forum.yealink.com/forum/showthread.php?mode=linear&tid=47331&pid=75252.

Jholly10

Newcomer

Hello, any way you could activate that download again? I'm at the same spot, the Yealink Room Connect software doesn't detect the mic and speakers on the device.

Newcomer

Hi @Jholly10 ,

Unfortunately, you'll need to contact Yealink support and ask them to reopen the link to the file : Yealink Plug-in Software(2.33.43.0).msi. There might be a newer version now that works now, but this is the one we're currently running without issue. Yealink support are pretty good at responding to the request promptly!

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lorenfl

Newcomer

Here is the most recent Yealink plugin for zoom rooms I got from Yealink https://ticket.yealink.com/ticket-service/attachment/downLoadFile?path=Wv7HOxX28YR5EoYyLPf3KA%3D%3D

Jholly10

Newcomer

Thanks that got me further along. My CP965 can now detect its own speaker/mic in a Zoom Room. They can be selected, but there is no sound or mic input/output happening. Did this happen to you by chance?

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petezoomuser

Newcomer

Did you ever find a solution here? I have the same problem with no mic/speaker functionality. I reached out to Yealink as the issue seems to be with the version of the Yealink Plugin for Zoom Rooms, but haven't heard back. Thanks!

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lorenfl

Newcomer

We have two Zoom rooms with the CP965, and both quit mic and speaker about 6 weeks ago. I've been battling with Yealink, but they claim it must be a hardware failure, but they refuse to give warranty even though its under 1 year old. I think it must be an software issue though, there's no way both devices failed at once.

I couldn't wait any longer so have bought a new Poly controller instead.

E

ehsfriend

Newcomer

We were on Yealink CP960 hybrid SIP and zoom room and due to EOL issue w zoom, we tried CP965. Really painful to get it set-up and no way to have hybrid mode. So we have switched to PolyTrioC60 which does not require hunting 100 layers deep on a website like Yealink to get a bunch of firmwares. So far so good with the Trio in a zoom room. No hybrid either but much easier to set-up. Only downside with Poly trio c60 is the remote microphones are wired pucks....very annoying.

JimHolley

Newcomer

I have a single CP965 set up since last week and it has been working very well except that I cannot see any setting to make it a SIP speakerphone as well, even though Yealink support replied to me that it is possible, except they did not say how exactly so I added a comment to my ticket to send me documentation. I believe they are confused that we are running a CP965 with Teams which apparently has more support and R&D. If provides me with an answer, I will post it here. Glad you found an atlernate solution.