Newcomer

Question

Share screen audio playing from both laptop where the screen shared and Zoom Room

Forum|Forum|1 year ago
February 19, 2024
5 replies
2 views

Hi Team,

I'm not sure if anyone has experienced this issue, but every time I share my laptop screen with video in a Zoom Room, the audio plays from both the laptop and the Zoom Room speaker where I'm sitting. It's a bit annoying, and other users have reported the same problem. Is there any way to ensure that the audio only comes from the Zoom Room speakers and not from the laptop that we're sharing the screen from?

Room Systems

V

VishalB

Partner

I also faced same issue recently & guess this is some bug in last firmware i upgrade!

S

sajithkumarAuthor

Newcomer

Seems like bug, it was working fine before but can't on which version though.

T

twilton

Newcomer

Are you using a Zoom Room appliance? If so, what type and what firmware version?

S

sajithkumarAuthor

Newcomer

We are using Apple Mac Mini since this is our All-hands space.

Zoom Ver: 5.17.0 (5140)

Mac OS 14.3

V

VishalB

Partner

We are also using Apple Mac Mini M2 Pro in both locations.

Gnarlie

Newcomer

I opened a help ticket for this issue last year. There is no work-around. I also put in a feature request to fix it. Kinda ridiculous if you think about it....

T

tonthana

Newcomer

Could you please link the feature request?

A

agolay

Newcomer

Got the same issue still, clearly no movement on an actual fix - I've had to advise users to plug in their headset, works, but is a bit janky.

MGSR

Community Manager

Hello @agolay.

Welcome to the Zoom Community! We're glad to have you here.

The recommended workaround is to turn down the laptop’s speaker volume or connect audio through a headset. Unfortunately, when multiple accounts are active in the same room with speakers and microphones on, it can cause audio feedback or echo.

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