Security Warning: Untrusted Server Certificate

NocturnalDC · ‎2024-03-13

Anyone else ever receive this error and know how to resolve?

ZoomZoom · ‎2024-03-19

Hi, NocturnalDC.

Error code: 5 means there is a problem with the validation of the certificate, but it is not clear why. I would recommend opening a ticket with Zoom Technical support so that the issue can be identified.

By the way, does the error disappear if you restart the Zoom Room? That might be a workaround while the issue is not fixed. If you just started the device up, you might want to wait 10 minutes before this. A lot of these certificate issues are usually related to time settings misconfiguration or connection issues to a NTP server.

More on Zoom Untrusted Server Certificate issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067461

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Thank you,

ZzZz

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