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Recovering a recording after powercut

DMA001
Newcomer
Newcomer

I was recording a group session to my computer yesterday afternoon when there was a power cut and I lost connectivity.  When I was able to access the folder later it shows a Zoom icon with the words "double_click_to_convert_01.zoom".  When I do this it it opens a "Converting meeting recording" but it does not start.  Perhaps the sudden shut down of the power cut has corrupted the file.  Does anyone have a suggestion on how I might recover the recording?  DMA001

2 REPLIES 2

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

HI @DMA001 

Zoom stores the video in its own format for efficiency and then you can convert it afterwards.
It was easier to make a recording to explain

All the best

 

John
https://www.youtube.com/@boomwithlordzoom

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @DMA001!

Welcome to the Zoom Community! We're glad to have you here.

Did you see the previous response from @ExpertswhoJohn?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
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