[M365] Calendar connection issue | Community
Skip to main content
E
Newcomer
EiMJoeyChen
Newcomer
August 30, 2021
Solved

[M365] Calendar connection issue

  • August 30, 2021
  • 1 reply
  • 0 views

Greetings,

 

Recently we migrated our Zoom account to a new tenant, i.e. associated SSO users within new domain, integrated the calendar of new domain. However it brought an extremely unstable connection between Zoom and M365(both authentication methods[OAUTH, Static Credentials] I have tried for that). Even all of the types of error code I have encountered I think, like unknown, connected(but not active, cannot read calendar information), error, etc.

 

Any suggestions can help solving this type of problem?

Thank you in advance,

 

Joey

    Best answer by shaneatzoom

    Hi Joey, it looks like it would be best to open a support ticket here and let our TS team assist.  In the meantime, I'd recommend creating a new calendar integration in that listing and following our Support article on this integration to the letter to see if you possibly missed a step along the way.  You can find it here.

     

    Please go ahead and 'accept as solution' when you see this note and get a ticket open so we can help you further.

    1 reply

    shaneatzoom
    Community Champion | Employee
    shaneatzoomAnswer
    Community Champion | Employee
    September 2, 2021

    Hi Joey, it looks like it would be best to open a support ticket here and let our TS team assist.  In the meantime, I'd recommend creating a new calendar integration in that listing and following our Support article on this integration to the letter to see if you possibly missed a step along the way.  You can find it here.

     

    Please go ahead and 'accept as solution' when you see this note and get a ticket open so we can help you further.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.