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Logitech Roommate App won't update past 5.11.3

ToledoMatt
Explorer
Explorer

Hello Everyone,

 

I'm new to this so I appreciate any help you can give.  We're running a Rally, Roommate, Tap config and we really want to go take advantage of the options that come with an updated App, like verson 5.13.  I'm having a problem with the following error when I mouse over the Upgrade App icon:

"This device cannot be upgraded because:
App upgrade is not currently supported"

Here are the specs:

Logitech Roommate 1.7.433
Computer 5.11.3
Controller 5.11.3

Thanks!

1 ACCEPTED SOLUTION

LK_EXN
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi

 

Update your RoomMate to CollabOS version 1.8.576, it already has Zoom Room app 5.14 included.

https://prosupport.logi.com/hc/en-us/articles/4415405429271 

 

Cheers

View solution in original post

4 REPLIES 4

LK_EXN
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi

 

Update your RoomMate to CollabOS version 1.8.576, it already has Zoom Room app 5.14 included.

https://prosupport.logi.com/hc/en-us/articles/4415405429271 

 

Cheers

Thanks very much!  I couldn't get the update to run via the Zoom Device Management page, so once I figured out how to IP into the RoomMate directly I was then able to trigger the update.  Everything is updated!  Thank you again for your assistance.  

Hi, How do you IP into roommate? I have the same problem, and need this CollabOS update...

 

LK_EXN
Community Champion | Zoom Partner
Community Champion | Zoom Partner

You can find info how to access RoomMate settings here:

https://prosupport.logi.com/hc/pl/articles/4405655372823 

 

From there you can perform an update.

To access Logitech CollabOS devices settings via browser, you have to enable that option first. Also from settings menu. It's called Local Network Access.

https://prosupport.logi.com/hc/pl/articles/4418884186263