Logitech RoomMate volume adjustment

[dtodorovikj]

Hi all,

We have a meeting room that uses a TesiraForte X 800 DSP for audio, and Logitech RoomMate including Tap IP for utilizing Zoom Rooms. All of these devices run on the latest firmware. 

Fault: One day from nowhere, we're not able to adjust the volume, you still have the fader on the TapIP working and you can move volume up/down, but the actual volume stays the same. it's either 100% or 0%.

We've raised this issue with Biamp and Logitech which can't figure out why's this happening. I saw that the TesiraForte x 800 is not on the Zoom Room list. Anyone else experiencing something similar?

[daphne_colson]

Hi dtodorovikj,

That sounds frustrating! While the TesiraForte isn't officially listed for Zoom Rooms, I've seen similar volume issues with third-party DSPs in the past. Have you tried checking Biamp's Tesira software for any conflicts with the Zoom Rooms controller settings.

[BayCom]

Hey,

Were you able to resolve this? We are currently going through the exact same issue!

Cheers

[dtodorovikj]

We downgraded the DSP back to FW4.6. That resolved the issue.