Logitech RoomMate volume adjustment

[dtodorovikj]

Hi all,

We have a meeting room that uses a TesiraForte X 800 DSP for audio, and Logitech RoomMate including Tap IP for utilizing Zoom Rooms. All of these devices run on the latest firmware. 

Fault: One day from nowhere, we're not able to adjust the volume, you still have the fader on the TapIP working and you can move volume up/down, but the actual volume stays the same. it's either 100% or 0%.

We've raised this issue with Biamp and Logitech which can't figure out why's this happening. I saw that the TesiraForte x 800 is not on the Zoom Room list. Anyone else experiencing something similar?

[daphne_colson]

Hi dtodorovikj,

That sounds frustrating! While the TesiraForte isn't officially listed for Zoom Rooms, I've seen similar volume issues with third-party DSPs in the past. Have you tried checking Biamp's Tesira software for any conflicts with the Zoom Rooms controller settings.

[BayCom]

Hey,

Were you able to resolve this? We are currently going through the exact same issue!

Cheers

[dtodorovikj · Accepted solution]

We downgraded the DSP back to FW4.6. That resolved the issue. 

[BrianM1]

I would greatly appreciate a copy of the v4.6 firmware. We're running 4.11 and the volume slider doesn't work. We have a board meeting Monday AM.  You would be our savior. 

We called Tesira and we're in a support queue.  They close in 1.5hrs.

[dtodorovikj]

Well try this link
 https://we.tl/t-uhNu2ga6Kd

[BrianM1]

You're a life saver. The firmware worked and the volume control is functioning. 

I'm confident our first Board meeting can happen now.

Thank you for your help. This is a huge relief.

[ActLarry]

I would like to add to this discussion, as it has helped me greatly and is literally the only useful thing I've found via Google:

I've successfully downgraded from 4.11 to 4.7.2 to fix this same issue (Logitech Roommate + TesiraForte X 400). I was unable to upload the file I had on hand on 4.6. Probably, because the Tesira software I've used was a very recent version (4.11.0.24266).

Anyways, thanks a lot!