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Zoom AI Companion2024-09-09 07:34 PM
Hi all,
We have a meeting room that uses a TesiraForte X 800 DSP for audio, and Logitech RoomMate including Tap IP for utilizing Zoom Rooms. All of these devices run on the latest firmware.
Fault: One day from nowhere, we're not able to adjust the volume, you still have the fader on the TapIP working and you can move volume up/down, but the actual volume stays the same. it's either 100% or 0%.
We've raised this issue with Biamp and Logitech which can't figure out why's this happening. I saw that the TesiraForte x 800 is not on the Zoom Room list. Anyone else experiencing something similar?
Solved! Go to Solution.
2024-09-29 04:49 PM
We downgraded the DSP back to FW4.6. That resolved the issue.
2024-09-10 12:52 AM
Hi dtodorovikj,
That sounds frustrating! While the TesiraForte isn't officially listed for Zoom Rooms, I've seen similar volume issues with third-party DSPs in the past. Have you tried checking Biamp's Tesira software for any conflicts with the Zoom Rooms controller settings.
2024-09-29 04:45 PM
Hey,
Were you able to resolve this? We are currently going through the exact same issue!
Cheers
2024-09-29 04:49 PM
We downgraded the DSP back to FW4.6. That resolved the issue.
2024-10-25 02:30 PM - edited 2024-10-25 02:31 PM
I would greatly appreciate a copy of the v4.6 firmware. We're running 4.11 and the volume slider doesn't work. We have a board meeting Monday AM. You would be our savior.
We called Tesira and we're in a support queue. They close in 1.5hrs.
2024-10-27 03:41 AM
Well try this link
https://we.tl/t-uhNu2ga6Kd
2024-10-27 10:09 AM
You're a life saver. The firmware worked and the volume control is functioning.
I'm confident our first Board meeting can happen now.
Thank you for your help. This is a huge relief.