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Logitech RoomMate volume adjustment

dtodorovikj
Zoom Partner
Zoom Partner

Hi all,

 

We have a meeting room that uses a TesiraForte X 800 DSP for audio, and Logitech RoomMate including Tap IP for utilizing Zoom Rooms. All of these devices run on the latest firmware. 

 

Fault: One day from nowhere, we're not able to adjust the volume, you still have the fader on the TapIP working and you can move volume up/down, but the actual volume stays the same. it's either 100% or 0%.

We've raised this issue with Biamp and Logitech which can't figure out why's this happening. I saw that the TesiraForte x 800 is not on the Zoom Room list. Anyone else experiencing something similar?

1 ACCEPTED SOLUTION

dtodorovikj
Zoom Partner
Zoom Partner

We downgraded the DSP back to FW4.6. That resolved the issue. 

View solution in original post

6 REPLIES 6

daphne_colson
Newcomer
Newcomer

Hi dtodorovikj,

That sounds frustrating! While the TesiraForte isn't officially listed for Zoom Rooms, I've seen similar volume issues with third-party DSPs in the past. Have you tried checking Biamp's Tesira software for any conflicts with the Zoom Rooms controller settings.

BayCom
Zoom Partner
Zoom Partner

Hey,

 

Were you able to resolve this? We are currently going through the exact same issue!

 

Cheers

dtodorovikj
Zoom Partner
Zoom Partner

We downgraded the DSP back to FW4.6. That resolved the issue. 

I would greatly appreciate a copy of the v4.6 firmware. We're running 4.11 and the volume slider doesn't work. We have a board meeting Monday AM.  You would be our savior. 

 

We called Tesira and we're in a support queue.  They close in 1.5hrs.

dtodorovikj
Zoom Partner
Zoom Partner

Well try this link
 https://we.tl/t-uhNu2ga6Kd

You're a life saver. The firmware worked and the volume control is functioning. 

 

I'm confident our first Board meeting can happen now.

 

Thank you for your help. This is a huge relief.