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Issue with Zoom Room run on Dell Precision 3240, Windows 10 PC

NocturnalDC
Contributor I
Contributor I

‎2023-06-21 03:25 PM

Hi - Our Zoom Room was in the middle of a meeting, then disconnected from the meeting and was unable to rejoin. It appeared as if the Zoom Rooms app was frozen as it was on the constant "joining" screen so we rebooted the PC (Dell Precision 3240/Windows 10) that runs the app. Once the PC was back up and running the Zoom App got downgraded to 5.3. Is that normal?!? Obviously we were unable to rejoin until after it upgraded all the way back to 5.14.5. Any ideas as to what caused this, how can we keep it from happening again, and how can we have it so that a reboot doesn't revert the app version so far down that it's unusable?

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