Issue with Joining a Teams meeting in a Zoom Room

Forum|Forum|2 years ago
September 25, 2023
6 replies
5 views

I've been having issues connecting to teams meetings in one of our Zoom Rooms. When we enter the teams meeting id the controller would just spin and never join and the TV itself is stuck on a white screen.

Room Systems

Best answer by els1

We have now resolved our issue. We upgraded the version of Zoom on the pc's we were running to the latest version. This resolved the issue

S

Steven2000

Newcomer

Has anyone figured this out? This was working fine in our environment and suddenly all three Zoom Rooms show this behavior and can't join Teams meeting.

E

els1Answer

Newcomer

We have now resolved our issue. We upgraded the version of Zoom on the pc's we were running to the latest version. This resolved the issue

E

els1

Newcomer

We are having exact same problem, been working fine then two of our Zoom rooms show this behavior, causing major issues. Any help appreciated

R

rn-zm

Community Manager

Hey @nancythomas @gnasution @els1 @Steven2000 welcome to the community! First I wanted to ask if your Controller and ZR have recently been updated? If not, could you attempt to upgrade the ZR that you're having issues with to the latest version available?

Documentation on how-to

Once you've confirmed you're up-to-date, and are still having issues try disabling and re-enabling Support Interoperability for Zoom Rooms having the ability to join a third party meeting from a Zoom Room

Let me know your findings when troubleshooting!

I

ITTri

Newcomer

I tried what you suggested and the issue persists.

R

rn-zm

Community Manager

Hey @ITTri thank you for trying the suggested above! Do you mind giving a bit more info as to your setup? Needing info around what you're using as the PC, in terms of Zoom Rooms Appliance/PC/Mac and the type of Zoom Rooms controller you're using. Along with Versions and models would be helpful to determine your step! 🙂 Maybe thinking you would need to also update the Operating System in terms of your PC running the ZR and updating the OS on your controller, IF you have already updated the Zoom Room application.