In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface. According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profile that demonstrates usage? Thank you!

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How to hide Native Room Control (NRC icon) with an "events only" statement in the JSON

Forum|Forum|9 months ago
April 15, 2025
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In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:

Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.

I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface.

According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profile that demonstrates usage? Thank you!

Best answer by eliasg

@joe_0855 ,

I was able to get the "zr_event_only=true" statement to work as well (updated my devices to the latest Zoom Room version) - and as you described, it hides the Room Controls icon.

In my results, when I re-enabled my QSYS app in the Room Management > Zoom Rooms > Room Profile > Devices, under "Room Controls", the "Room Controls" icon showed up for me, and it was by default launching the QSYS UCI whilst having the NRC profile still applied (and hidden!).

Running 6.4.6 and 6.4.5 for the Zoom Room touch controller and Zoom Room system. (Android)

So thus far this seems to be working for me!

bstrelko

Community Champion | Customer

Also curious about this and yes, I can confirm that it is not documented anywhere in Zoom's KB (are you even a little bit surprised??) - I would recommend raising a support ticket and see if someone at Tier III+ can talk to someone on the product team and get you an answer.

J

joe_0855Author

Newcomer

Thanks for your response bstrelko! Once I get an answer, I'll post an update.

bstrelko

Community Champion | Customer

Any update, @joe_0855 ?

E

eliasg

Newcomer

I am also looking into this; I attempted with Zoom Support to gather further information but was unfortunately unable to get any info as they deemed this as a "configuration-related and not within the scope of your account’s Developer Support Plan".

Will be keeping an eye on this thread for updates.

bstrelko

Community Champion | Customer

Hilarious and totally expected. This is very clearly not Developer-side based on the fact that it exists in non-dev documentation - I love how quickly Zoom Support (generally Tier 1-2) is to use that line.

E

eliasg

Newcomer

It looks like the Zoom Support article has been updated to include an example of the "events only" JSON configuration.

See KB0064072 article again.

There's a sample JSON file below the article and shows the below snippet:

  "adapters": [
    {
      "model": "GenericNetworkAdapter",
      "ip": "tcp://10.100.*.*:4998",
      "ports": [
        {
          "id": "display",
          "name": "Display",
          "methods": [
            {
              "id": "power",
              "name": "Power",
              "command": "powerOn=%\r",
              "params": [
                {
                  "id": "on",
                  "name": "On",
                  "value": "1"
                },
                {
                  "id": "off",
                  "name": "Off",
                  "value": "0"
                }
              ],
              "type": "actions"
            }
          ]
        }
      ]
    }
  ],
  "styles": [
    "zr_event_only=true",
    "display.icon=icon_tv"
  ]
}

I tested this - but the "Native Room Controls" still appears on the Zoom Room Controller alongside another Zoom App.

Either an additional comment or detail is missing -- this doesn't seem to provide the "events only" interface behavior they're describing.

J

joe_0855Author

Newcomer

Thanks for the post @eliasg! When I add the style section and the "zr_event_only=true" statement, it actually removes my "Room Controls" icon from the bar on the left. At that point, there's no way for me to see my Room Control App to pull up my interface. I'll add this to my open ticket and hopefully hear something soon.

bstrelko

Community Champion | Customer

Sounds like this may actually be working as intended. Gotta love the inconsistency between the KB article's use of 'events only' (plural) and syntax of 'event_only' (singular) - classic Zoom documentation!

Will try this out tomorrow with a Q-SYS + NRC deployment and see what happens.

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