Error code 5003 on Logitech roommate | Community
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Newcomer
April 27, 2023
Question

Error code 5003 on Logitech roommate

  • April 27, 2023
  • 1 reply
  • 1 view

Hi All,

I am using few zoom rooms. Below are the details of what is installed:

1) Appliance: Logitech roommate 

OS Version: 1.8.574

App Version: 5.13.6

2) Controller: Logitech Tap

OS Version: 1.8.559

App Version: 5.14.0

 

We are using DHCP reservation for IP assignment on these devices.

 

Every few days i am getting, unable to connect to network. 
Attached are reference pictures. 

Any insights on what could be wrong here?

 

 

    1 reply

    Newcomer
    July 24, 2023

    Have you tried updating the RoomMate firmware and Zoom Rooms app to the latest versions?
    Platform OS: Logitech Roommate 1.9.359
    Zoom Room App Version: 5.14.5 (2936)