Duplicate tiles appear in the Zoom rooms | Community
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Newcomer
January 10, 2023
Question

Duplicate tiles appear in the Zoom rooms

  • January 10, 2023
  • 1 reply
  • 0 views

In Zoom meetings with 155+ participant tiles, 4 Zoom screens with 49 tiles/Zoom screen, we found that participant tiles on screen 3 were duplicated on screen 4 (the last page). Out of the 49 tiles on screen 4, all were duplicates from page 3 except for about 5 or 7 tiles that were placed at the end. These 5 or 7 were the latecomers.

This duplication only happened on the Zoom room screen and not on the Participant list.

 

Why does this happen?

Thanks much! 

    1 reply

    YaBoiB
    Community Champion | Employee
    Community Champion | Employee
    January 10, 2023

    Hi @sooz808

     

     This is not a use case that I see very often, so we will have to work on this together to figure it out. 

     

    I assume that you have seen this support article and understand how to set up your displays in your room settings, correct? https://support.zoom.us/hc/en-us/articles/209181346 

     

    Thanks, 

    Brandon

    sooz808Author
    Newcomer
    January 12, 2023
     

     

    Soozi Kawakami <***********>

    Tue, Jan 10, 4:35 PM (1 day ago)
     
     
     

     

     

     

    to Zoom
     

     

     
     
     
     
     
     
    Hi, Brandon,
    Thank you so much for this prompt reply! I very much appreciate it.
    And, thank you, I did check out the link you sent. (I checked out other sites on Zoom and elsewhere without much success, so I really am grateful for your help.) I sent it to my friends who actually set up our Zoom meetings and asked if this is a possible solution. I have yet to hear from them. I will keep you posted.
    Thank. you so much!
    Aloha!