Digital Signage Freezing
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2024-02-20 02:04 AM
I have noticed on multiple occasions one of our signage devices getting hung up when displaying content. The clock still works on the top banner, but I just see a black screen with the spinning wheel not spinning. The device still shows online in the web portal and rebooting seems to fix the issue. Any ideas?
I am currently running Zoom Rooms as a Digital Signage Only device on a Mele PGC02.
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2024-02-20 04:15 AM
Hi, Seahopki.
Is that Mele PGC02 running on a Intel Gemini Lake N4000? and I will suppose it is connected to a single screen? I believe it is probably chocking as it cannot handle the load.
It does not meet the system requirements, you would need at least an i5 for this:
Single-Screen hardware requirements |
Intel Core i5 4-core 8GB Memory, dual memory channel is recommended Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060469
|
Thank you,
ZzZz
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2024-02-20 05:04 AM
It's currently using a Intel Celeron N5105 processor with a single screen.
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2024-02-20 05:06 AM - edited 2024-02-20 05:06 AM
We also have several identical units set up that are not exhibiting any issues.
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2024-02-22 06:22 AM
Hi, Seahopki.
Digital Signage has a lower system requirement, and there is at least one Windows IoT Celeron device that we publicly recommend for Digital Signage, the Azulle Access4: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061459, so maybe Zoom Technical support can help you.
I would recommend opening a support ticket: https://support.zoom.com/hc/en/contact?id=contact_us
Thank you,
ZzZz
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