Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2024-02-20 02:04 AM
I have noticed on multiple occasions one of our signage devices getting hung up when displaying content. The clock still works on the top banner, but I just see a black screen with the spinning wheel not spinning. The device still shows online in the web portal and rebooting seems to fix the issue. Any ideas?
I am currently running Zoom Rooms as a Digital Signage Only device on a Mele PGC02.
2024-02-20 04:15 AM
Hi, Seahopki.
Is that Mele PGC02 running on a Intel Gemini Lake N4000? and I will suppose it is connected to a single screen? I believe it is probably chocking as it cannot handle the load.
It does not meet the system requirements, you would need at least an i5 for this:
Single-Screen hardware requirements |
Intel Core i5 4-core 8GB Memory, dual memory channel is recommended Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060469
|
2024-02-20 05:04 AM
It's currently using a Intel Celeron N5105 processor with a single screen.
2024-02-20 05:06 AM - edited 2024-02-20 05:06 AM
We also have several identical units set up that are not exhibiting any issues.
2024-02-22 06:22 AM
Hi, Seahopki.
Digital Signage has a lower system requirement, and there is at least one Windows IoT Celeron device that we publicly recommend for Digital Signage, the Azulle Access4: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061459, so maybe Zoom Technical support can help you.
I would recommend opening a support ticket: https://support.zoom.com/hc/en/contact?id=contact_us