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Conference room licensce

dusan_markovic
Newcomer
Newcomer

‎2024-01-22 07:16 AM

Dear, in our company we have license that include 50pcs "Enterprise Named Host" and 3pcs "Conference Room Connector". How to find where we spent those 3 "Conference Room Connector" license and assign it to some other device? Because in Zoom room field said - "There are no devices". What should I do to assign license to a new device for Zoom meeting. We are planning to use Neat Board device.

Error Code: You have used all of your Zoom Rooms licenses, please go to Billing to purchase more licenses.

Device type: Neat Board

Zoom version: 5.16.5.3917

Details about troubleshooting steps you have already taken: Add the license

 

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LK_EXN
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-01-23 12:35 AM - edited ‎2024-01-23 12:35 AM

Hi

You have to differentiate two things:

 

- Conference Room Connector (CRC) license is used for H.323/SIP endpoints (not a native Zoom Rooms) joining your Zoom meetings. You can check CRC port usage in dashboard.

https://zoom.us/account/metrics/crcusage?isNewTab=true 

Those are used only during calls and are returned to license pool when device disconnects. So CRC licenses are not attached to any particular device.

 

- Zoom Rooms - licenses are attached when you create a Zoom Room and choose what type of device you want it to be. You can find it here:

https://zoom.us/location 

You can also have a look at Users tab (https://zoom.us/account/user)

Zoom Rooms have names starting with "rooms_(.....)" and are created automatically, when you add a Zoom Room account mentioned in previous link. I don't think that you should really touch that, but it may give you some more ideas where those licenses are.