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daltonkolkmeyer
Newcomer
Newcomer

‎2022-09-14 11:09 AM

We recently switched our on-prem Exchange server to Exchange 365.  Since then, our Polycom Studio X50 keeps trying to connect to our old mail server.  I tried factory resetting and re-enrolling the device into one of our Zoom rooms which didn't help.  Where can I make the server change in the admin console?

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YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2022-09-20 01:13 PM

Hello @daltonkolkmeyer, 

 

 Calendar integrations are started here  https://zoom.us/calendar in your Zoom Rooms tab on the account. You can also check in your account settings > calendar and contacts to make sure that your account users and Zoom Rooms are hitting the proper exchange URL. 

 

Let me know if you need assistance with this. I am happy to help. 

 

Regards,

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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