Can no longer reorganize my gallery view

Note that it's not possible to move videos around when Spotlighting or Pinning is being used.  Normally the host of your meeting might be using Spotlighting to ensure that the main speaker is visible. Pinning is done on your own machine -- you probably know if you are doing this. 😎  In either case, you should get a pop-up warning that says you can't move videos when pinning or spotlighting is active.

What type of device, what operating system and version, and any other information that might help us troubleshoot?

Thanks for the reply. I'm not used to forums (I use stack exchange) so do you want me to edit my original post with the missing information instead/aswell?

This occurs when I am on the host. I can create a new meeting and not pin anything. 

Windows 11 (desktop PC). 

From what I can tell from https://support.zoom.us/hc/en-us/articles/201362653-Spotlighting-participants-videos, spotlight is only in speaker view - I am in gallery view

We tested again since you mentioned pinning. A colleague had the same issue. They had to pin and then unpin to get the drag and drop to work. I tried this and it did not help my machine. 

I will try this on a different computer to see if the issue is local to my account (as such, possibly a setting) or my machine

Thanks, Dave.  No need to edit the original post usually -- unless you find something in there totally wrong and need to correct it "for the record" so to speak.  Not many rules here in the Zoom Community. 😎

In my opinion, Spotlighting is a technique used by the host to highlight who the audience should be paying attention to.  It's especially useful when hosting Webinars, because the Host in a Webinar can set the view of the attendees to Speaker or Gallery, and can take advantage of the Spotlighting feature to keep non-spotlighted (non-spotlit?) people out of the audience view, while still allowing the Panelists to see each other.

Windows 11 has introduced a number of interesting glitches in the Zoom software in the device interface area -- microphones, speakers, and cameras mostly -- but I wouldn't think this would be a Windows 11-induced issue.

Your colleague that fixed the issue by pinning first: Were they on Windows 11?

I probably don't have to remind you... but I will: make sure you have updated Zoom.  Running Windows 11, it's unlikely that you're on a really old version.

I'm on Windows 10, and even with just two people on gallery view, I'll grab the other person's video and move it from the left side to the right side so when I'm looking at them on the screen, my eyes are pretty close to looking at the camera.  I've never had an issue with this.  I also have 3 additional PC devices, a Mac, an iPhone, and an iPad... and all of them will move videos around as long as Spotlighting hasn't been initiated. (First time I've had all 7 devices in the same meeting at the same time!)

You can tell when a video has been Spotlighted by this icon in the lower left corner of the video: 

(What is that??  Looks like a white up-arrow with a dot at the top-right.)

Bottom line here is that if you're sure there's no Spotlighting or Pinning on your machine, there are at least 3 people on the screen with video on, and you still can't get video to move around by dragging and dropping with the mouse/cursor or touchpad... then I'd suggest getting Zoom Support via a Support Ticket here - hopefully they can figure out what's happening:

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 

Hi Ray

I can see at 2022-12-01 05:59 AM, you wrote this is a bug

You then wrote, at ‎2022-12-01 01:54 PM, that it is working for you in 5.12.9 

The issue is still present for me (Windows 11, Zoom 5.12.9)