Avaya XT5000 does not play received audio from zoom room meeting

Forum|Forum|3 years ago
December 16, 2022
1 reply
1 view

As of yesterday, all of my Avaya XT5000 conference systems cannot receive audio from meetings. It can and will broadcast audio as I have joined the meeting from either a Windows Client or iOS client and both can 'hear' audio coming from my Avaya XT5000 devices but the Avaya devices cannot 'hear' anything coming from other joined clients. I've verified that no mics are muted and no audio is muted either in the hardware or on the displays they are connected to.

Nothing in my environment has changed either on the network side nor on the hardware side.

Anyone else seeing this issue?

Best answer by MaxwellRios

First excuse my english, I'm using the translator.

You need to update your codec, I had this same problem on several clients, go to the Avaya website and download version 9.2.

M

MaxwellRiosAnswer

Newcomer

First excuse my english, I'm using the translator.

You need to update your codec, I had this same problem on several clients, go to the Avaya website and download version 9.2.

S

SeanRyanLobarAuthor

Newcomer

I am downloading that FW update now. Avaya's servers are incredibly slow for some reason. Is this something new? We have been using the XT5000 for years now with no issues until Friday.

M

MaxwellRios

Newcomer

Observation:

1. When installing version XT4000_XT5000_XTE240_9_2_5_139 I had to add the license again, this caused inconvenience. I recommend that you have this license in hand.

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