Audio Issue/Can Hear Participant but They Cannot Hear Me

[LaurieB77]

For two days now (since ZOOM site crashed for almost an hour 11/20/24) audio isn't working. Everything is connected the same as prior to the issue and all updates have been done. Both participants have restarted their computers and assure that audio is not muted on either end. On my end, I can see and hear the participant but they cannot hear me. I've tried to connect the audio via ZOOM and that doesn't work either. It won't connect. We've resorted to calling the participant's phone and using their audio but ZOOM on a computer for visual due to needing the larger screen for presentations. Does anyone have a fix for this or know what we might still be doing wrong? Thanks in advance.

PC desktop

Web/Online ZOOM Meetings Format

[skerickson]

I've also been having the same issue, its super frustrating. No solutions still.