zoom phone outgoing calls marked as spam risk

hi briancourt,

delete the number with at&t spam risk designation and get a new number.  sometimes, a mobile carrier makes a mistake classifying a number as spam.

unfortunately, our federal communications commission allows telemarketers to rent numbers for a sales campaign and sometimes bad actors use whatever numbers they like (spoofing a number)  to commit fraud.  the mobile carriers try to protect their cusomers by trying to id scammer telephone numbers and marking these numbers as possible scam numbers.

most busineses port their existing numbers to zoom.  this should avoid your telephone being marked as possible spam.  i say "should" because of what the scammers are doing by spoofing a number.

please see federal trade commission - phone scams

Phone Scams | Consumer Advice

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thanks,  eliot

I don't have numbers to port.  I understand that numbers can have been used for bad stuff; what I don't understand is why zoom doesn't do the work to whitelist them instead of expecting their customers to do that.  I finally (5 days later) got a boilerplate response from support telling me that, yes, I need to whitelist them.  Maybe I'm being unreasonable but I feel like that should be zoom's job. 

We ran into this same issue half way through our migration from on-prem to Zoom phone. It sounded like a Zoom phone issue but quickly found out that AT&T activated ActiveArmor and that application was shunning some but not all of our calls from Zoom. It was really weird. Our customer had to email those AT&T users to have them mark their number as safe.