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J
Newcomer
Jill207
Newcomer
September 5, 2023
Question

ring time zoom phone

  • September 5, 2023
  • 1 reply
  • 10 views

Hello,

I'm trying to change the ring time for our zoom phones/polycom phones.  We were in a meeting the other day and did not answer the phone. The phone rang about 10 times and then went to the voicemail option.   Can we change the ring time to be 5-6 rings?  
thanks

 

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 7, 2023

Hi jill207

 

Ring time can be set for call queues and phone users.  10 seconds is about 4 rings.  you can select 10 seconds, 15 seconds, 20 seconds, 25 seconds, 30 seconds, 45 seconds and 1 minute.

Call Queue

 

https://support.zoom.us/hc/en-us/articles/360059862471-Changing-call-queue-settings

 

Phone User

 

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

J
Newcomer
Jill207Author
Newcomer
September 7, 2023

Eliot,

Thanks for your reply.  I do have the max wait time set to 10 seconds as of now thought the call queue but then the calls are routed to the main receptionist line again after that 10 seconds-so it will cylce through about 3-4 times.  We initially had calls ring and then go to voicemail but people were calling in and going directly to voicemail so that was an issue.  

If I have the calls route to a different line after the intitial 10 seconds ring time what should I set that to instead of continuing to call the main receptionist line again and again...thanks!  

 

 

J
Newcomer
Jill207Author
Newcomer
September 7, 2023

hi jill207,

 

you might increase the max time in the queue to be a longer period of time such as 30 seconds.  this may help get more calls answered before looping back.

 

thanks, eliot


Eliot,

Thank for this suggestion.  If we are in a meeting and we cannot answer the phone what is your suggestion for it to go to a voicemail instead?  Is there a way to put the calls on do not disturb BUT still ring in and go to a voicemail for a time frame?

thanks

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