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R
Newcomer
ROGIHEAD
Newcomer
May 6, 2025
Question

received fax in Zoom is distorted

  • May 6, 2025
  • 3 replies
  • 17 views

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. 
When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??

      3 replies

      W
      Newcomer
      WillSmith
      Newcomer
      May 21, 2025

      I'm having the exact same issue.  My portrait faxes are being received in landscape mode and everything is distorted.  I'm hoping that the faxes I'm sending through the system are working correctly.  It would be nice if someone from Zoom could look into this issue and respond with a fix, or at least give an update. 

       

      MGSR
      Community Manager
      MGSR
      Community Manager
      May 30, 2025

      Hello there,

      I'm sorry for the inconvenience you experienced. 

      Can you kindly check if you have ‘Fine Resolution’ settings ? This would equate to 200x200 dpi (or 204x196 dpi).

      G
      Newcomer
      gdawson
      Newcomer
      June 11, 2025

      My organization is having the same issue - where would I find the 'Fine Resolution' settings?

       

      Gabriel Dawson

      Butte County Office of Education

      S
      Explorer
      scheived
      Explorer
      July 22, 2025

      I am having the same issue.  This did not happen with my previous vendor either.  When will Zoom be fixing this issue?


      I opened a ticket with support. They stated they are aware of this issue but that a fix wouldn't come until the next planned release so could be a while. 

       

      Meanwhile if you can communicate to the sender that they should send the fax in "fine" mode if they have it, then it comes through ok. Or if you convert the PDF to an image, open it in MS Paint, rotate the image 90deg, then reduce the vertical by 50% the image looks correct. 

      E
      Community Super Champion | Partner
      Eliot
      Community Super Champion | Partner
      July 22, 2025

      hi @ROGIHEAD , @cherylm1 , @scheived , @WillSmith 

       

      i suggest you open support tickets for the issues you are having with fax orientation, i.e. portrait versus landscape.  please let support know if this is a fax orientation problem both when receiving and sending faxes or just with receiving faxes.

      https://support.zoom.com/hc/en/contact?id=contact_us

       

      thanks,  eliot

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