"Sorry we are unable to complete your call at this time. Please try again later." | Community
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S
Newcomer
SEI1
Newcomer
September 15, 2022
Question

"Sorry we are unable to complete your call at this time. Please try again later."

  • September 15, 2022
  • 2 replies
  • 3 views

Receiving this message when trying to call certain numbers. However, when these numbers are dialed from our landline phones the calls go through without issue. I am unable to find any correlation between the phone numbers that are having this issue. Could it be a specific wireless carrier or something?

    2 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    September 15, 2022

    are all your users having this issue with the same numbers they are trying to call?

     

    you may want to review

    Outbound calls blocked or tagged as spam – Zoom Support

    S
    Newcomer
    SEI1Author
    Newcomer
    September 15, 2022

    Thank you, it looks like one of our main outbound numbers is being flagged as spam by one of the carriers.

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    September 15, 2022

    one of my clients used free caller register to help avoid outbound calls being blocked.  this is also mentioned in the zoom support article.

    Free Caller Registry | Home

     

    federal communications commission (fcc) says "The FCC has made combatting unlawful robocalls and malicious caller ID spoofing a top consumer protection priority." 

    The FCC's Push to Combat Robocalls & Spoofing | Federal Communications Commission

     

    fcc has not been too effective.  some of the carriers use analytic services to prevent robocalls and spam.  these services sometime block legitimate calls.

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