logging in and out of queues in non call centers

[virgilwilsonjr]

Is it possible to have a user be able to log in and out of a call queue.  For example there are 2 people assigned to a queue. On M,W,F person A takes the calls however on Tuesday and Thursday Person B takes the calls.

[Eliot · Accepted solution]

hi virgilwilsonjr,

zoom power pack add a lot of features such as enabling call queue members to login and logout of call queues and specify the reason, i.e. break, lunch, etc.

Changing whether queue members receive queue calls zoom support article.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059655

even without zoom power pack, members of call queues can toggle on or off to receive calls from  queues they are members of.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[justinmarthaler]

Can a person log in and log out of call queues from the mobile client?

[JonFoxP]

Yes they can.

[Bri]

Hi @virgilwilsonjr! I have reviewed your post and @Eliot has provided a helpful reply, so I've gone ahead and marked it as an accepted solution. Please let us know if you have any additional questions!