cancel
Showing results for 
Search instead for 
Did you mean: 

in the log I have "no answer" but never ringing in My zoom phone , use SBC trunk

adex
Newcomer
Newcomer

Hi  

I have SBC -Zoom Trunk , when I  send calls  from anynode SBC to  zoom peer , 
     
 
    When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension  (ext 3812) , in the  log  the call is registered as "  no answer"   but  the zoomphone never ringing  in my hand ? it s same when I call the Queue 1809.
 
in the diagram of SIP  , I have  the correctly the process (  invite --  try --  ringing  --  OK 200 --  Bay ) et 
 
any one can help ?
 
best  regards 
 
adex_0-1679928424072.png

 

 
1 REPLY 1

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @adex 

 

As the path shows, these are internal calls and do  not traverse your SBC. Looks like no one answered the call in the call queue.

 

Hope that helps