cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

how to change extension and also see call history and voicemails

MYKOLW
Newcomer
Newcomer

‎2024-01-21 05:16 PM

Hello, 

I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to do that either. This is very frustrating. Can anyone help? I am on the verge of just cancelling this thing. 

0 Likes
2 REPLIES 2

Budak3437
Zoom Partner
Zoom Partner

‎2024-01-23 12:48 AM

Can you check to recording is turned on in the following places?

account management-->account setting-->zoom phone

user management -->Groups--> (related user group)-->Zoom phone

B.R.

0 Likes

MYKOLW
Newcomer
Newcomer

‎2024-01-23 11:05 AM

Everything seems to be enabled, and it used to show up on the zoom phone page. Now, on the Zoom phone page it does not show call history or recordings. Is there anyone to talk to about this? We are distributing marketing materials with this number on them, and now we have no way of knowing if people are trying to contact us. This is terrible. 

0 Likes