cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

hear outgoing call recordings. When I try to reveiew the recording it says I don't have permission

jas41
Newcomer
Newcomer

‎2025-03-21 11:19 AM

I get a message "You need permission to access call recordings. Please contact your Admin to request access"  I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin.  All I want to do is hear the recording of an outgoing call. Thanks for the help

 

Topics:
0 Likes
1 REPLY 1

sparrow
Community Champion | Customer
Community Champion | Customer

‎2025-03-21 12:18 PM

In your Zoom phone users policy settings. Be sure the proper permissions are enabled. See below.

recording settings.png

 

 

 

0 Likes